1. Order Processing Time
Orders at Getplexoras typically process within 1–3 business days (excluding weekends/holidays). Delays may occur during peak seasons or due to inventory verification. You will receive a confirmation email with tracking details once your order ships. Contact [email protected] for urgent inquiries.
2. Shipping Options
We have flat shipping at $4.99.
3. Shipping Carriers
We partner with USPS, FedEx, DHL, and regional carriers. Carrier selection depends on destination, speed, and cost efficiency. Getplexoras isn’t liable for carrier delays, weather disruptions, or customs holds.
4. Tracking Your Order
All shipments include tracking via email. Use our Order Status page or the carrier’s portal for real-time updates. Notifications flag delivery exceptions. Report non-moving tracking to [email protected] after 48 hours.
5. Address Accuracy
Verify shipping details before submission. Getplexoras isn’t responsible for incorrect/missing addresses. Address changes must be requested within 1 hour of ordering via [email protected]. Reshipment fees apply for undeliverable packages.
6. Lost or Stolen Packages
File claims for undelivered items after 10 business days (domestic) or 20 days (international). We investigate with carriers and may reship or refund. Provide police reports for stolen parcels. Claims require order/tracking proof.
7. Shipping to PO Boxes/Freight Forwarders
PO Boxes accept USPS only. Freight forwarders are permitted, but Getplexoras’s responsibilities end upon carrier delivery. We don’t cover forwarder-related losses or delays.