1. Return Eligibility
Items must be unused, in original packaging with tags, and returned within 30 days of delivery. Proof of purchase (order number/email) is mandatory. Exclusions: final sale items, personalized products, and opened software.
2. Return Process
Initiate returns via the Getplexoras Returns Portal or email [email protected] with your order ID. We’ll issue a Return Authorization (RA) number and instructions. Unauthorized returns may be rejected.
3. Refund Timelines
Refunds processed within 5 business days of warehouse receipt. Original payment method credits reflect in 3–10 business days. Sale items refunded at the purchase price. Gift returns receive store credit.
4. Return Shipping Costs
Customers cover return shipping unless the return is due to Getplexoras error (e.g., wrong item shipped). We recommend insured trackable mail; lost returns aren’t our responsibility.
5. Exchanges
Exchanges are free for defective/wrong items. Request via [email protected] with photos/video proof. For size/color changes, return the original item and place a new order.
6. Damaged or Defective Items
Report damage within 7 days via photos/video to [email protected]. We’ll ship replacements immediately or refund. Keep all packaging for carrier investigations.
7. International Returns
International customers use local return hubs (listed in your RA email). Returns may take 4–8 weeks for processing. Refunds exclude original shipping/duties; return shipping is at the customer’s expense.
8. Store Credit Option
Opt for store credit during return initiation for a 10% bonus (e.g., $100 refund = $110 credit). Credits never expire and are email-delivered within 24 hours of return approval.